Privacy Policy

Last updated: September 2026

Who we are

d-labs is a specialist detergent development and performance testing consultancy operated by D.Lab Solutions Pty Ltd in Australia.

Our website is www.d-labs.com.au.

This Privacy Policy explains how d-labs collects, uses, stores and manages personal information provided through our website and in connection with enquiries about our services.

Information we collect

We may collect personal information that you provide directly to us, including:

  • your name;
  • company or organisation;
  • email address;
  • country;
  • information about the service you are interested in; and
  • information you provide when describing a project, technical requirement or enquiry.

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and other website usage information where website analytics or similar technologies are enabled.

We generally do not seek sensitive personal information through this website.

How we collect personal information

Personal information may be collected when you:

  • submit an enquiry through our website;
  • contact d-labs by email or another communication channel;
  • engage with us regarding a potential or current project; or
  • interact with our website where analytics, cookies or similar technologies are enabled.

Our website enquiry forms are provided using HubSpot. Information submitted through these forms may therefore be processed and stored using HubSpot’s systems.

HubSpot states that when its customers use HubSpot to collect information through forms and other sales or marketing activities, HubSpot acts as a processor or service provider on behalf of the customer.

How we use your information

We may use personal information to:

  • respond to enquiries;
  • understand your technical or commercial requirements;
  • discuss, scope and quote potential projects;
  • provide our services;
  • communicate with clients and prospective clients;
  • maintain business and project records;
  • improve our website and services;
  • maintain the security and operation of our website; and
  • meet applicable legal, regulatory and administrative requirements.

We will not use information submitted through a project enquiry to send unrelated marketing communications unless there is an appropriate basis for doing so, such as a separate marketing subscription or consent.

Project and technical information

Enquiries to d-labs may sometimes contain confidential technical or commercial information relating to proposed products or projects.

We recommend that highly confidential formulation details, proprietary technical information or other sensitive project material not be submitted through the general website enquiry form.

Where appropriate, confidential project information can instead be exchanged after contact has been established and any required confidentiality arrangements have been put in place.

I particularly recommend this paragraph for d-labs because your visitors are much more likely than those of an ordinary corporate site to paste potentially valuable formulation/IP information into the enquiry box.

Cookies and website analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use it and support functions such as website analytics and enquiry forms.

Some functionality provided by third-party services such as HubSpot may also use cookies or similar technologies. HubSpot states that its tracking tools can use cookies to recognise visitors and analyse website activity where its tracking functionality is installed.

Where required, visitors will be given appropriate choices regarding non-essential cookies through the website’s consent controls.

We can tighten this wording once we configure the actual cookie banner and analytics setup.

Service providers

d-labs uses third-party service providers to help operate its website and business systems. These may include providers of:

  • website hosting;
  • customer relationship management and enquiry forms;
  • website analytics;
  • email and communications;
  • IT and data storage; and
  • website security and administration.

These providers may process personal information only as necessary to provide their services to d-labs and subject to their applicable contractual and privacy obligations.

For the current website, this will include at least Kinsta for hosting and HubSpot for the enquiry/CRM functionality.

Overseas processing and disclosure

d-labs uses HubSpot to manage website enquiries and related customer relationship information.

Our HubSpot account is hosted in Australia, with customer data stored and processed within HubSpot’s Australian regional infrastructure.

Some third-party service providers, subprocessors, integrations or support functions used by d-labs or its service providers may nevertheless involve processing of limited information outside Australia. HubSpot notes that regional hosting does not necessarily apply to every service, integration, analytics function or subprocessor.

Where personal information is disclosed or processed outside Australia, d-labs takes reasonable steps to use reputable service providers and manage information in accordance with applicable privacy requirements.

How we protect personal information

d-labs takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored using secure third-party systems and cloud services used in the operation of our business.

Access to personal information is limited to those who require it for legitimate business purposes.

How long we retain information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing client relationships, maintaining business records and meeting legal or regulatory obligations.

Information that is no longer reasonably required will be deleted, de-identified or otherwise managed in accordance with applicable requirements.

Accessing or correcting your information

You may contact d-labs if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

The OAIC specifically identifies access and correction procedures as information that should be covered by an APP privacy policy.

Privacy enquiries and complaints

If you have a question, concern or complaint about the way d-labs handles your personal information, please contact us using the details below.

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

d-labs
D.Lab Solutions Pty Ltd
Melbourne, Victoria, Australia
Email: [insert your preferred privacy/contact email]

If a privacy concern cannot be resolved directly, individuals may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology providers or legal requirements.

The current version will be published on this website with the date of the latest update.